General
These terms and conditions govern your use
of this web site and all electronic bookings
made by you with Sky Jet Ltd., By using
this web site, you are agreeing to be bound
by these terms and conditions. If you do
not agree with any of these terms and conditions,
you must not use this web site.
Bookings
Any booking which you make or order which
you place shall be an offer by you to purchase
the relevant flight, package or other holiday
arrangement subject to these terms and conditions
and where applicable to the relevant suppliers
standard terms and conditions.
Flight Details
Please note that a flight described as "direct"
will not necessarily be non-stop. All departure/arrival
times are provided by the airlines concerned
and are estimates only. They may change
due to a variety of circumstances, including
air traffic control restrictions, weather
conditions, operational/maintenance requirements
and the requirement for passengers to check
in on time.
This website is not liable if there is any
change to a departure/arrival time previously
given to you or shown on your ticket. All
clients must reconfirm their flights with
the airline 72 hours prior to departure.
Sky Jet Ltd. is unable to make any special
arrangements for you if you are delayed;
these matters are at the sole discretion
of the airline concerned.
Documentation
Your ticket is your document of travel and
the information on the ticket is deemed
correct unless you are otherwise advised.
Please note that it is possible that your
booking will be refused by a third party
supplier over which Sky Jet Ltd. has no
control. Please note that you may require
a visa or other documentation or approval
for travel to your destination. It is your
responsibility to ensure that you carry
all necessary documentation and you should
ensure that you have checked before you
book whether there are any particular requirements
for your trip. You are advised to contact
the relevant Embassy Visa Unit and the British
Passport Office to check your Visa requirements
and Passport validity. In the event we are
asked to reissue tickets that have been
lost, destroyed or stolen and it is possible
to do so, we reserve the right to pass on
to you, any costs incurred to us as a result
plus our own administration fee.
Payment and Delivery
of Travel Documentation
Unless otherwise stated in these terms and
conditions, full payment for all products
and services is required at the time of
booking regardless of the arrangements being
confirmed. Payment can be made by Switch/Maestro/Delta
cards and all major credit cards. Sky Jet
Ltd. reserves the right to charge you in
addition for any handling fees incurred
by it in relation to bookings made by credit
or charge card. You will be notified of
the relevant charges prior to issue of a
confirmation invoice.
In accordance with mail order regulations,
all documents will be posted to the billing
address of the credit/debit cardholder.
All documents are sent by Royal Mail First
Class post unless advised otherwise. Sky
Jet Ltd. will not accept responsibility
for documents delayed mislaid or lost by
the Royal Mail. Lost or mislaid tickets
may require full payment to be made again,
pending a refund of the original documents.
Sky Jet Ltd. reserves the right to pass
on any charges relating to credit card charge
backs.
Refunds will not be paid until they have
been received by Sky Jet Ltd. from the relevant
airline. Usually a delay of 8-10 weeks may
be incurred but in some cases (e.g. lost
tickets) this delay may be increased by
up to 9 months.
Credit card Policy
In our constant efforts to fight credit
card fraud on the Internet
additional documentation is required If
1. The Passenger is not the cardholder.
(3rd party Credit cards)
2. The credit card is not registered in
the United Kingdom
3. The journey originates outside of the
U.K.
The following items are required by fax,
email or post
1. Copy of Credit card both front and back.
2. Recent utility bill or Credit card statement
as proof of address.
3. CVC code (the last 3 digits at the back
of the card on the signature strip)
Cancellation /
Amendments
Discounted low fare tickets are restrictive
tickets and are sold on a Non changeable
/ Non refundable basis. In some full fare
cases, cancellation and amendment penalty
may vary. Penalty varies on receipt of written
notice for cancellation accompanied with
Tickets prior to departure date. Please
ensure that any tickets returned to us are
sent by registered post.
Period before departure within
which
we receive notice of cancellation
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Cancellation charge
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More than 56 days
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Deposit only
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Between 28 and 56 days
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50% of total holiday cost
(Or full cost of deposit whichever
is the higher)
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Between 27 and 7 days
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90% of total holiday cost
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Less than 7 days
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100% of total holiday cost
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Period before departure within
which
we receive notice of amendment
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Amendment charge per passenger
in addition to
any charges levied by suppliers, airlines.
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More than 56 days
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£35.00 per passenger
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Between 7 and 56 days
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£65.00 per passenger
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Less than 7 days
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100% of total holiday cost
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Travel Insurance
We strongly recommend that you have travel
insurance cover for your whole journey.
Use of this Web
Site and its contents
You may only use this web site to make legitimate
reservations or purchases or post valid
legal and reasonable content and shall not
use this web site for any other purposes,
including without limitation, to make any
speculative, false or fraudulent reservation
or any reservation in anticipation of demand.
Unauthorized use of this web site and/or
the materials contained on this web site
may violate applicable copyright, trademark
or other intellectual property laws or other
laws. . The use of such materials on any
other web site or in any environment of
networked computers is prohibited.
You are prohibited from posting or transmitting
any unlawful, threatening, libelous, defamatory,
obscene, indecent, inflammatory, pornographic
or profane material or any material that
could constitute or encourage conduct that
would be considered a criminal offence,
give rise to civil liability, or otherwise
violate any law in any jurisdiction in which
this web site is or is to be made available.
In particular you warrant and agree that
any content posted by you to e-witness is
accurate and not misleading and is a true
and accurate reflection of your own experience
and of your own reasonable opinion.
You represent that you are of sufficient
legal age to use this web site which age
is currently eighteen years and over and
to create binding legal obligations for
any liability you may incur as a result
of the use of this web site. You understand
that you are financially responsible for
all uses of this web site by you and those
using your login information. You have read
the Sky Jet Ltd. privacy policy the terms
of which are incorporated into these terms
and conditions, and agree that the terms
of such policy are reasonable. You consent
to the use of your personal information
by Sky Jet Ltd. and/or its third party providers
and distributors in accordance with the
terms of and for the purposes set out in
Sky Jet Ltd. privacy policy.
Warranties and
Liability
Sky Jet Ltd. and any third party providers
and distributors make no warranty of any
kind regarding this web site and/or any
materials provided on this web site. Sky
Jet Ltd. and any third party providers and
distributors do not warrant the accuracy,
completeness, currency or reliability of
any of the content or data found on this
web site and such parties expressly disclaim
all warranties and conditions, including
implied warranties and conditions of merchantability,
fitness for a particular purpose and non-infringement,
and those arising by statute or otherwise
in law or from a course of dealing or usage
of trade.
Sky Jet Ltd. assumes no responsibility,
and shall not be liable for, any damages
to, or viruses that may infect your computer
equipment or other property on account of
your access to, use of, or browsing in this
web site or your downloading of any materials,
data, text, images, video or audio from
this web site.
In no event shall Sky Jet Ltd. or any third
party providers or distributors be liable
for any injury, loss, claim, damage, or
any special, exemplary, punitive, indirect,
incidental or consequential damages of any
kind (including, but not limited to lost
profits or lost savings), whether based
in contract, tort, strict liability, or
otherwise, which arises out of or is in
any way connected with (i) any use of this
web site or its content, (ii) any failure
or delay (including, but not limited to
the use of or inability to use any component
of this web site for reservations or ticketing),
or (iii) the performance or non-performance
by Sky Jet Ltd. or any third party providers
or distributors, even if such party has
been advised of the possibility of damages
to such parties or any other party. If,
despite the above exclusions, Sky Jet Ltd.
or any third party provider or distributor
should be found liable for any loss or damage
which arises out of or is in any way connected
with any of the above described functions
or uses of this web site or its content,
the liability of Sky Jet Ltd. And the third
party providers and distributors shall in
no event exceed £100.00. In its sole
discretion, in addition to any other rights
or remedies available to Sky Jet Ltd. and
without any liability whatsoever, Sky Jet
Ltd. at any time and without notice may
terminate or restrict your access to any
component of this web site.
Despite any other statements contained in
these terms and conditions, Sky Jet Ltd.
does not limit or exclude its liability
for death or personal injury caused by its
negligence.
You shall defend and indemnify Sky Jet
Ltd. and any third party providers and distributors
and their officers, directors, employees
and agents from and against any claim, cause
of action or demand, including without limitation
reasonable legal and accounting fees, brought
by any third parties as a result of your
use of this web site otherwise than strictly
in accordance with these terms and conditions.
This web site contains links to other web
sites which are provided solely as a convenience
to you and not as an endorsement by Sky
Jet Ltd. or its third party providers or
distributors of the contents of such other
web sites. None of Sky Jet Ltd. or any third
party provider or distributor shall be responsible
for the content of any other web sites and
make no representation or warranty regarding
any other web sites or the contents or materials
on such web sites. If you decide to access
other web sites, you do so at your own risk.
Contract
All contracts with Sky Jet Ltd. and all
matters arising from them are subject to
English law and to the exclusive jurisdiction
of the courts of England and Wales.
The person who makes the booking accepts
these terms and conditions on behalf of
all members of the party and is responsible
for all payment due from the party. You
may not assign, convey, subcontract or delegate
or otherwise transfer your rights, duties
or obligations hereunder.
Sky Jet Ltd. may at any time modify these
terms and conditions and your continued
use of this web site will be conditional
upon the terms and conditions in force at
the time of your use.
If any provision of these terms and conditions
or any part of any provision of these terms
and conditions is found to be illegal, invalid
or unenforceable the remaining provisions
or the remainder of the provision concerned
shall continue in effect.
These terms and conditions, together with
any others incorporated or referred to in
these terms and conditions constitute the
entire agreement between Sky Jet Ltd. and
you relating to their subject matter, and
supersedes all previous understandings and
agreements (whether oral or written) relating
to the subject matter, and may not be amended
or modified except in writing or by Sky
Jet Ltd. making such amendments or modifications
available on this web site.
Complaints
If you have a complaint in connection with
any travel arrangements or any services
provided by a third party supplier you must
contact us immediately. Sky Jet Ltd. shall
have not be liable for any loss or damage
suffered by you in these circumstances.
However, if you are unable to resolve any
problem to your satisfaction, Sky Jet Ltd.
may, at its discretion, provide you with
reasonable assistance with a view to resolving
the problem with the relevant supplier.
If you wish to request Sky Jet Ltd's assistance
in resolving a dispute with a supplier,
you must send an e-mail to Sky Jet Ltd.
or write to the Customer Services, at Sky
Jet Ltd's address. by no later than 28 days
from the date of your return. Please provide
full details of your complaint and the supplier
concerned, a copy of any report received
by you in connection with the problem and
your booking reference number. The foregoing
represents the entire extent of Sky Jet
Ltd's liability and obligations in the event
of a claim by you where Sky Jet Ltd. acts
as booking agent.
Please note that, as between you and any
supplier whose services form part of your
booking, the terms and conditions of the
relevant supplier will apply. The suppliers'
terms and conditions may limit or exclude
liability, often in accordance with international
conventions. Copies of these conditions
may be requested in writing, but up to 28
days must be allowed for delivery.
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